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Connection Issues

mshansen
Newbie
Posts: 1
Registered: ‎25-10-2022

Connection Issues

‎25-10-2022 5:40 PM

I started using my new Plusnet SIM yesterday, and it was fine. However, it has not worked today, it keeps saying "Not registered on network". It just randomly stopped working, and I can't call anyone, as it's my only phone

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TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Connection Issues

‎28-10-2022 1:47 PM

Hey @mshansen,

I'm very sorry to hear that you've experienced this issue and I apologise that we haven't been able to get back to you sooner. If you turn the phone completely off and remove the SIM card for about 2 minutes, before re-inserting and powering back on, does this have any positive affect?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
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