Connection Issues

[#1]

I've been with Plusnet a while, and have been using my SIM with a Samsung S10 with no issues.
I have just upgraded to an S22, and am now unable to connect to the mobile network. Mobile Network State shows as Disconnected. Mobile Internet works, but I cannot make or receive calls.
Has anyone had this issue and knows how to resolve please? Have been googling solutions for hours and it's driving me mad!

[#2]

Welcome to the Forum

Just a thought have you checked made sure the phone's APN settings are correct

   https://www.plus.net/help/mobile/mobile-phone-and-voicemail-settings/

[#3]

Hi, thanks for the reply. Yes, tried that. Phone has now been sent back, presumed faulty!

[#4]

Hey @EmmaL1,

I'm sorry to hear that you've run into issues with the phone. If it comes back and any issues still persist, please let us know and we'll be happy to review this further on our end