Confused about comment on my last bill

[#1]

I'm confused about a comment towards the end on my last bill.

It says "The Access Charge for calls to numbers beginning 08, 09 or 118 will be charged at 19p per minute".

That can't be right as I thought calls to 0800 numbers would be free!

[#2 · Accepted solution]

Hi Selgovae,

Thanks for getting in touch with us. Not to worry, 0800 numbers are free however calls to service numbers beginning with 084, 087, 09 and 118 have a £0.19 access charge, plus a service charge set by the organisation you called.

Hope this helps!

- Rebeka