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Confirmation of mobile SIM sign up

davidj66
Rising Star
Posts: 623
Thanks: 36
Fixes: 1
Registered: 04-09-2008

Confirmation of mobile SIM sign up

Signed up yesterday morning for SIM only package. First payment is earmarked from my current account, but I've not had any email confirmation of the purchase. After I had entered my card details, I got the VISA check successful page but when I clicked to continue I got an error page. Sould I have received some sort of confirmation by now ?Huh

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 142
Thanks: 23
Fixes: 7
Registered: 27-09-2017

Re: Confirmation of mobile SIM sign up

Hi @davidj66! Thanks for getting in touch!

 

I'm really sorry to hear that your confirmation email hasn't come through yet.

This could be for a number of reasons, I'd like to get to the bottom of this for you, so please send me a private message so I can take some information from you and locate the order!

 

Thank you

-Oli

 Oli Gaffney
 Plusnet Help Team