Confirmation of mobile SIM sign up

[#1]

Signed up yesterday morning for SIM only package. First payment is earmarked from my current account, but I've not had any email confirmation of the purchase. After I had entered my card details, I got the VISA check successful page but when I clicked to continue I got an error page. Sould I have received some sort of confirmation by now ?

[#2]

Hi @davidj66! Thanks for getting in touch!

I'm really sorry to hear that your confirmation email hasn't come through yet.

This could be for a number of reasons, I'd like to get to the bottom of this for you, so please send me a private message so I can take some information from you and locate the order!

Thank you

-Oli