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Complaint

tinux3010
Hooked
Posts: 7
Thanks: 1
Fixes: 1
Registered: ‎30-07-2019

Complaint

Hi,

Can someone please resolve this complaint I made when I was very sick?.

After emailing someone about closing an account that was not opened when I needed it while I was in hospital, I get a DD letter saying my DD will go out on 30.08.19 meaning the person I was dealing with simply sat on my complaint along with her friend and did nothing.

Appalling service

44757 [Removed]

ref:

Your Plusnet Mobile Order - 2769551 [Incident: 190814-000387]

 

Because of it I am now going to close the rest of the accounts(2 others) I have with you and sadly leave broadband active.

 

Moderators Note: Personal information removed

 

7 REPLIES 7
Gel
Seasoned Pro
Posts: 1,805
Thanks: 193
Fixes: 16
Registered: ‎02-08-2007
newagetraveller
Aspiring Pro
Posts: 476
Thanks: 69
Registered: ‎03-08-2012

Re: Complaint

"It's not possible to e mail PN."

It most certainly is. I cancelled a PN Mobile account using e-mail.

Plusnet Help Team
Plusnet Help Team
Posts: 14,526
Thanks: 353
Fixes: 98
Registered: ‎27-04-2007

Re: Complaint

Hi there, 

 

I'll just need to pass account security with you so I can look further into this. 

 

I've asked for the mobile number on your post to be removed as it's open in a public forum, could you please send me a private message with the following information please?


The account holder's name and a confirmation that's yourself

The address including postcode 

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
tinux3010
Hooked
Posts: 7
Thanks: 1
Fixes: 1
Registered: ‎30-07-2019

Re: Complaint

Hi Adam

 

Thanks

I send you a PM. Let's hope you can fix this once for all.

Plusnet Help Team
Plusnet Help Team
Posts: 1,000
Thanks: 102
Fixes: 45
Registered: ‎06-08-2018

Re: Complaint

Hey @tinux3010,

 

Thanks for sending that info along, I'm afraid Adam is currently out of the office - could you send the same info along in a PM so we can start to resolve the issue.

Give us a nudge on here once you've sent it so we can pick it up.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


tinux3010
Hooked
Posts: 7
Thanks: 1
Fixes: 1
Registered: ‎30-07-2019

Re: Complaint

PM sent to you

Thanks

timux3010

Plusnet Help Team
Plusnet Help Team
Posts: 1,000
Thanks: 102
Fixes: 45
Registered: ‎06-08-2018

Re: Complaint

Thanks for that, just sent another PM across.

 

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team