Complaint

[#1]

Hi,

Can someone please resolve this complaint I made when I was very sick?.

After emailing someone about closing an account that was not opened when I needed it while I was in hospital, I get a DD letter saying my DD will go out on 30.08.19 meaning the person I was dealing with simply sat on my complaint along with her friend and did nothing.

Appalling service

44757 [Removed]

ref:

Your Plusnet Mobile Order - 2769551 [Incident: 190814-000387]

Because of it I am now going to close the rest of the accounts(2 others) I have with you and sadly leave broadband active.

Moderators Note: Personal information removed

[#2]

It's not possible to e mail PN.

[#3]

"It's not possible to e mail PN."

It most certainly is. I cancelled a PN Mobile account using e-mail.

[#4]

Hi there, 

I'll just need to pass account security with you so I can look further into this. 

I've asked for the mobile number on your post to be removed as it's open in a public forum, could you please send me a private message with the following information please?

The account holder's name and a confirmation that's yourself

The address including postcode 

Thanks.

[#5]

Hi Adam

Thanks

I send you a PM. Let's hope you can fix this once for all.

[#6]

Hey @tinux3010,

Thanks for sending that info along, I'm afraid Adam is currently out of the office - could you send the same info along in a PM so we can start to resolve the issue.

Give us a nudge on here once you've sent it so we can pick it up.

Thanks.

[#7]

PM sent to you

Thanks

timux3010

[#8]

Thanks for that, just sent another PM across.

Thanks.