I was supplied with the email address of email@example.com from the online chat team to make a complaint.
Complaint made on 1st September and chased on 5th September. As of today, 6th September PlusNet have neither acknowledged or replied to email.
Frustration being that I can do online chat but get told different information by different operators which is why I emailed a letter for confirmation of information. 3 new potential mobile clients and 2 new potential broadband clients being ignored.
Comments from PlusNet would be great, so I will wait and see if this option works, otherwise I will have to be looking elsewhere for my new providers.
Moderator's note by Mike (Mav): All caps title/text edited as per Forum rules.