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Closed account

Mayfly
Pro
Posts: 1,248
Thanks: 138
Fixes: 1
Registered: ‎04-06-2009

Closed account

Getting annoyed now...... 

Mobile number 447******889

Unfortunately, we've not been able to take your Direct Debit payment. Because of this we've restricted your service to only allow usage of your plan allowance of minutes/texts/data.

Please make a payment as soon as you can by logging in to My Account, or you can call us for free on 500 from your Plusnet mobile. If after 48 hours we've not had a payment, we will have to restrict your service further.

Restrict it all you want PN - the account has been closed for months! 

Stop hassling me and sort your billing system out!

 

8 REPLIES 8
RobC
Pro
Posts: 864
Thanks: 142
Fixes: 2
Registered: ‎03-12-2016

Re: Closed account

watch out

I've seen reports of PN making negative entries on credit files over this sort of thing

Show us ONE just ONE real, defined benefit for the British public from Brexit
Other than: Bankrupt businesses, Devalued currency, Chlorine bleached chicken, Climate Science Denial, Milk from infected udders and the NHS sold to US pharmaceuticals and insurance companies?

Brexit - Built from Bovine Manure by Bots
idonno
Pro
Posts: 686
Thanks: 218
Fixes: 2
Registered: ‎22-10-2015

Re: Closed account

@Mayfly  I think you should contact Ofcom............I'm certain they'll be pleased to add you to their list. Smiley

Ever helpful. Grin Sure, I’d love to help you out. Now which way did you come in?
Plusnet Help Team
Plusnet Help Team
Posts: 486
Thanks: 93
Fixes: 28
Registered: ‎24-04-2017

Re: Closed account

Hi Mayfly, I'm sincerely sorry to hear you're still receiving communications regarding your 2nd closed account. So we can look into this and discuss the details around why you're still receiving notifications please could you send me a private message with your:
- Your full name and if you're the account holder
- Your full address
- The mobile number
 

 Ben Devine
 Plusnet Help Team
RobC
Pro
Posts: 864
Thanks: 142
Fixes: 2
Registered: ‎03-12-2016

Re: Closed account

@BD 

 Just look at what Sammym and Gandalf didn't do HERE

.. after PN systems had already done it wrong 

... and perhaps do it right?

Show us ONE just ONE real, defined benefit for the British public from Brexit
Other than: Bankrupt businesses, Devalued currency, Chlorine bleached chicken, Climate Science Denial, Milk from infected udders and the NHS sold to US pharmaceuticals and insurance companies?

Brexit - Built from Bovine Manure by Bots
Mayfly
Pro
Posts: 1,248
Thanks: 138
Fixes: 1
Registered: ‎04-06-2009

Re: Closed account

@BD required info sent by PM

Plusnet Help Team
Plusnet Help Team
Posts: 13,385
Thanks: 4,123
Fixes: 665
Registered: ‎21-04-2017

Re: Closed account

Thanks, Ben will reply to you shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Mayfly
Pro
Posts: 1,248
Thanks: 138
Fixes: 1
Registered: ‎04-06-2009

Re: Closed account

Hopefully sorted now - time will tell, thanks for help Ben.

Plusnet Help Team
Plusnet Help Team
Posts: 1,408
Thanks: 248
Fixes: 48
Registered: ‎26-03-2018

Re: Closed account

No worries @Mayfly 

 

Give us a yell if we can ever be of more help. 

 

All the best, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team