Chinese language robocalls scammer calls to PN mobile
Oops, must go to specsavers
And finding a new number, might be the only answer
I'm not sure that's going to help, until we understand how they are choosing the numbers to call.
I've spoken to two colleagues today with PN mobiles, neither of whom have had any of these calls.
You would have thought, though, that having got no response from a particular number after n calls, they would give up on that number and move on...
Hi @Matty_b First of all welcome to our community forums and thanks for posting.
My final reach out to PN, is I've just PM'ed PN mobile via their social media team, on Facebook, and have provided brief explanation, and a link to this thread... Let's see what happens... (more calls received & diverted to voicemail today)
Thanks for the nudge via Facebook.
I've discussed this with one of my colleagues in our mobile operations team. Unfortunately there's not much we can do as the callers are using an auto-dialler, which means that no two calls are the same.
As you know, it appears to be an issue affecting more than just those with us.
While we're happy to change your number, due to the way the callers are working there's no guarantee that this will even stop the calls, as they'd essentially be dialling randomly.
Apologies for any inconvenience this may cause.
[edit]
Just been advised that we'd only change a mobile phone number if a Crime Reference Number is provided.
"As you know, it appears to be an issue affecting more than just those with us." We have friends and family on all the other UK networks and non has been affected. Only two of us are on Plusnet mobile and we have both been affected!
This doesn't necessarily mean that the problem is solely with us, as evidence to the contrary suggests otherwise.
Re. "Unfortunately there's not much we can do as the callers are using an auto-dialler, which means that no two calls are the same." The calls themselves appear from random UK mobile numbers, but they will probably all be emanating from the same source, as the answerphone message is the same, even though most of do not understand what they are saying. Plusnet (EE) need to track that number down and block it.
If the callers numbers change each time they call it'll be difficult for us to block them.
In addition, we'd run the risk of accidentally blocking a legitimate number.
At £25 for a number change without having a crime reference number and "no guarantee that this will even stop the calls"those affected will simply opt for a different network with a low price monthly tariff.
Yeah I appreciate that but there's not much we can do to stop people from leaving because of this.
On an unrelated note if you're wanting a cheaper deal I'd give us a quick call by dialling 500 from your Plusnet mobile phone, or 0800 079 1133 from any phone and we'll be happy to see what we can do(Assuming you're not in contract).
Nothing spam call wise for about 24Hrs now... Just hoping this keeps up
... Maybe someone, somewhere has caught up with them, and they are getting their just deserts
@Gandalf, thanks for the 'retentions bargaining' at end of contract info... Wasn't really the original intent/desire of my OP.. handy to know, but, I'm happy enough generally, not barring the last week and half or so of spam idiocy...
Nothing spam call wise for about 24Hrs now... Just hoping this keeps up
...
Maybe someone, somewhere has caught up with them, and they are getting their just deserts
Glad to hear that! Fingers crossed they don't come back.
I personally know how it feels to receive nuisance calls, as I used to regularly get around 3 to 4 a day until I think they finally gave up on me as I always have my phone set to send calls automatically to voicemail while I'm at work.
@Gandalf, thanks for the 'retentions bargaining' at end of contract info... Wasn't really the original intent/desire of my OP.. handy to know, but, I'm happy enough generally, not barring the last week and half or so of spam idiocy...
No problems. Yeah I appreciate that, thought it'd be worth mentioning in case there is anything our sales guys can do for you.