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Charges over my smart cap?

daveyp1972
Newbie
Posts: 1
Registered: 01-05-2017

Charges over my smart cap?

I have exceeded the data allowance on my account and as such realise I will then eat into my smart cap, this is set at £5 but I see excess data charges equalling £13 in my bill. How is this when the cap is £5 ? 

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 549
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: Charges over my smart cap?

Hi daveyp1972!

Thanks for getting in touch with us! If you could send me a private message, I'll be able to access your account and take a look into this for you.

- Rebeka 

 Rebeka Preston
 Plusnet Help Team
8BKA
Grafter
Posts: 56
Thanks: 7
Registered: 01-12-2016

Re: Charges over my smart cap?

Hi If possible would you advise us with the explanation that PlusNet give as I think quite a few people are very interested as it may happen to them.

 

Thanks 

Plusnet Help Team
Plusnet Help Team
Posts: 549
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: Charges over my smart cap?

Hi 8BKA!

Thanks for getting in touch with us!

If there is a generic reason as to why this has occurred, I'll be sure to let you know however, if this is account specific, I'm afraid I'll be unable to advise you of this due to Data Protection. 

- Rebeka 

 Rebeka Preston
 Plusnet Help Team