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Charges for leaving

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Newbie
Posts: 2
Registered: 3 weeks ago

Charges for leaving

I requested a PAC code because I wanted to move to another provider and in the text message it said I was being charged £26.13 early termination charrges. Why? 

4 REPLIES 4
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Superuser
Superuser
Posts: 8,264
Thanks: 1,790
Fixes: 115
Registered: ‎30-07-2007

Re: Charges for leaving

Most Plusnet mobile SIMs are supplied on 30 day rolling contracts but If you took out a 12 month contract then its possible that there may be charges if you are leaving within that period.

Details on ETCs can be found here https://www.plus.net/help/my-account/early-termination-charges/

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Newbie
Posts: 2
Registered: 3 weeks ago

Re: Charges for leaving

I'm pretty sure it's a 30-day rolling contract

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Superuser
Superuser
Posts: 8,264
Thanks: 1,790
Fixes: 115
Registered: ‎30-07-2007

Re: Charges for leaving

@sandyman68  either logging in to your account here https://www.plus.net/my-account/mobile/jsf/pages/Login.xhtml or using the App should confirm whether its a 30 day contract or not. Logging in to your account should show the plan as a 30 day one. The App will say 1 month.

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Plusnet Help Team
Plusnet Help Team
Posts: 740
Thanks: 101
Fixes: 55
Registered: ‎02-05-2017

Re: Charges for leaving

Hi @sandyman68, thanks for getting in touch

 

I'm sorry for the issues you've had with the account. So we can look into this for you, could you please PM;

- your full name and confirmation you're the account holder

- your full address including postcode

- your mobile number

- your DOB

- last 2 digits from sort code and account number used to pay the bill

 

Once you've sent those details via PM please do let us know via this public post. 

 

Regards

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team