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Charged for texting

Tamla10
Hooked
Posts: 5
Registered: ‎27-02-2016

Charged for texting

Can anyone tell me how not to get charged. For texting,I’m on unlimited texxts and used only 4 texts last bill but was charged for them.i don’t send MMS as I’m blind and don’t use picture messages or emjos. I have an iPhone do I need to change my text settings ? And if so what to please. Thanks

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 633
Thanks: 187
Fixes: 34
Registered: ‎06-08-2018

Re: Charged for texting

Hi @Tamla10,

 

If you have unlimited texts included in your package and the texts send aren't classed as chargeable (premium texts, texts to non standard mobile numbers, etc) then you shouldn't be getting charged for them. 

 

Can you please send a private message with your mobile number and address so we can investigate this for you?

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
Tamla10
Hooked
Posts: 5
Registered: ‎27-02-2016

Re: Charged for texting

Hi,thanks for replying but I’m not sure how to send you a PM sorry can you help?

Plusnet Help Team
Plusnet Help Team
Posts: 633
Thanks: 187
Fixes: 34
Registered: ‎06-08-2018

Re: Charged for texting

@Tamla10

 

I've sent you a PM. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team