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Changing direct debit details

funkeemister
Newbie
Posts: 1
Registered: 24-07-2017

Changing direct debit details

How do I change my DD details?  The account set to pay has been closed but payment is due to be taken by Plusnet in 2 days.  I have made a credit card payment to cover this next bill but how do I make a permanent DD change?  Thanks

Tags (1)
4 REPLIES
Community Veteran
Posts: 38,207
Thanks: 898
Fixes: 54
Registered: 15-06-2007

Re: Changing direct debit details

https://portal.plus.net/apps/paymentdetails/manage should work

EDIT - But only for Broadband as pointed out below

Colin_Maybe
Pro
Posts: 397
Thanks: 79
Fixes: 8
Registered: 17-12-2016

Re: Changing direct debit details

That link is for broadband only I think.

Community Veteran
Posts: 38,207
Thanks: 898
Fixes: 54
Registered: 15-06-2007

Re: Changing direct debit details

You are right Embarrassed

Plusnet Alumni (retired) SeanCorri
Plusnet Alumni (retired)
Posts: 59
Fixes: 1
Registered: 20-07-2017

Re: Changing direct debit details

Hi funkeemister!

 

 

In order to change your Direct Debit details, you will need to contact our Customer Services Team on 0800 0791133 - Option 1 or on 500 from your Plusent mobile number and they'll be more than happy to talk you through the process. Unfortunately, for security reasons I am unable to change these details through the Plusnet Community. 

From what you have advised me, as your Direct Debit is no longer active with us there could be a possibility that your services will be suspended. This is because having an active Direct Debit is a condition of your contract. The Customer Services Team will be able to advise you better once they have accessed your account! -Sean Smiley

 

 

 

 Sean Corri
 Plusnet Help Team