Changing direct debit details
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Changing direct debit details
24-07-2017 11:22 PM
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How do I change my DD details? The account set to pay has been closed but payment is due to be taken by Plusnet in 2 days. I have made a credit card payment to cover this next bill but how do I make a permanent DD change? Thanks
Re: Changing direct debit details
25-07-2017 9:13 AM - edited 25-07-2017 10:10 AM
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https://portal.plus.net/apps/paymentdetails/manage should work
EDIT - But only for Broadband as pointed out below
Re: Changing direct debit details
25-07-2017 10:06 AM
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That link is for broadband only I think.
Re: Changing direct debit details
25-07-2017 10:10 AM
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You are right
Re: Changing direct debit details
25-07-2017 10:25 AM
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Hi funkeemister!
In order to change your Direct Debit details, you will need to contact our Customer Services Team on 0800 0791133 - Option 1 or on 500 from your Plusent mobile number and they'll be more than happy to talk you through the process. Unfortunately, for security reasons I am unable to change these details through the Plusnet Community.
From what you have advised me, as your Direct Debit is no longer active with us there could be a possibility that your services will be suspended. This is because having an active Direct Debit is a condition of your contract. The Customer Services Team will be able to advise you better once they have accessed your account! -Sean
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