Showing results for 
Search instead for 
Did you mean: 

Changing Plans

Posts: 1,844
Thanks: 106
Fixes: 3
Registered: ‎17-06-2007

Changing Plans

Given this:



It seems totally insane to stick on the current Mate's Rate package I'm on

I got my email notification yesterday that my latest bill was ready and that the money " will leave your account on or after 22nd June 2020"


So if chose a new plan which starts a new contract I'm trying to work out what it means in terms of billing. Will I get basically billed for the full month that I'm currently in plus however much the new contract is? When is the best time to switch contracts? Is it between now and the 22nd? or do I wait until just before the 15th of July?





Posts: 13,711
Thanks: 4,913
Fixes: 357
Registered: ‎30-07-2007

Re: Changing Plans

If you call in to change your plan then you can get mates rates on those plans , so will get an extra 2gb of data on top of those plans. I think the new plan will take effect on your next billing date but customer support will confirm that when you call

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Posts: 23
Thanks: 4
Registered: ‎02-04-2020

Re: Changing Plans

Hi i you change your monthly plan changes take effect on next billing date when your plan renews