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Changed tariff but its been put back a month??

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Newbie
Posts: 3
Registered: ‎26-06-2017

Changed tariff but its been put back a month??

I called 9 days before my tariff was due to be refreshed and changed to more data, got an email saying the new refreshed tariff starts 23-02-19 yet on my account it now says 23rd march? Why hasn't pn sorted this?
15 REPLIES 15
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Changed tariff but its been put back a month??

HI @Dannyhaddon, thanks for your post.

 

We're sincerely sorry to hear of your tariff changes issues.

 

So that I can access the account, can you please PM me:

 

-Your full name

-The account holders name (if different)

-The mobile number

-The full address including postcode

 

I'm in the office all weekend on 13:30 - 22:00 and so if I don't get to your PM today, it will be tomorrow afternoon, don't worry.

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Dabbler
Posts: 17
Thanks: 4
Registered: ‎02-01-2019

Re: Changed tariff but its been put back a month??

Seems like this is not a "one off" it's now happen to me, I need more data due to work /home life change during March -October and now I'm left with only 2gb 

 

What is being done to resolve this I need a uplift on the data now, please advise 

Highlighted
Newbie
Posts: 3
Registered: ‎26-06-2017

Re: Changed tariff but its been put back a month??

I went on chat and they gave me a free bolt on to make up till next month
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Dabbler
Posts: 17
Thanks: 4
Registered: ‎02-01-2019

Re: Changed tariff but its been put back a month??

OK,  thanks good to hear.

Let see what happens to mine.

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Plusnet Help Team
Plusnet Help Team
Posts: 1,832
Thanks: 197
Fixes: 78
Registered: ‎06-08-2018

Re: Changed tariff but its been put back a month??

Hey @Bluecat2,

 

Thanks for getting in touch with us.

I am sorry to hear you are having trouble with data and billing on your account. Please accept my sincerest apologies for the inconvenience caused.

 

So we can investigate and help resolve this for you, please provide the following via PM:

 

- Your full name

- Your full address with postcode

- Your Plusnet mobile number

 

Once you have replied via PM, please let us know here so we can pick it up as soon as possible.

 

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


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Dabbler
Posts: 17
Thanks: 4
Registered: ‎02-01-2019

Re: Changed tariff but its been put back a month??

Sent PM 

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Plusnet Help Team
Plusnet Help Team
Posts: 1,832
Thanks: 197
Fixes: 78
Registered: ‎06-08-2018

Re: Changed tariff but its been put back a month??

Thanks for that @Bluecat2,

I've just replied to your recent PM.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


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Dabbler
Posts: 17
Thanks: 4
Registered: ‎02-01-2019

Re: Changed tariff but its been put back a month??

Customer services added a bolt on for me too, but seem not to answer the question of what is the root cause, as if this is not known likely to keep happening to other customers too.

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Plusnet Help Team
Plusnet Help Team
Posts: 1,832
Thanks: 197
Fixes: 78
Registered: ‎06-08-2018

Re: Changed tariff but its been put back a month??

Hey @Bluecat2,

 

We are currently working on a fix for the long term issue.

Please do get back in touch if there is anything else we can help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


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Hooked
Posts: 9
Thanks: 7
Registered: ‎09-06-2017

Re: Changed tariff but its been put back a month??

The same thing has just happened to me today I should have been upgraded today and its been put back to 6th April and so I called 500 about it, they said similar and added a 1.5Gb and 1000 minute bolt on in place of my lost data.

However, just logged into my account and it appears I have been charged £22 for the bolt ons! What!? Is this a mistake or am I going to have to call again?

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Plusnet Help Team
Plusnet Help Team
Posts: 1,832
Thanks: 197
Fixes: 78
Registered: ‎06-08-2018

Re: Changed tariff but its been put back a month??

Hey @stormy,

Thanks for getting in touch with us.

 

I am very sorry to hear that you are experiencing these issues and I apologise for the inconvenience caused.

So we can investigate and help resolve the matter, please provide the following via PM:

 

- Your full name

- Your full address with postcode

- Your Plusnet mobile number

 

Once we pass security with you, we can discuss the account further. Please give us a nudge here once you have sent a response via PM so we can pick this up as soon as possible.

 

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


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Hooked
Posts: 9
Thanks: 7
Registered: ‎09-06-2017

Re: Changed tariff but its been put back a month??

PM Sent
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Plusnet Help Team
Plusnet Help Team
Posts: 1,832
Thanks: 197
Fixes: 78
Registered: ‎06-08-2018

Re: Changed tariff but its been put back a month??

Thanks @stormy.

 

I have now responded, again if you could nudge us on here once you have replied.

 

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


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Hooked
Posts: 9
Thanks: 7
Registered: ‎09-06-2017

Re: Changed tariff but its been put back a month??

PM sent