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Changed plan confirmation but still old plan data

zahiradiez
Newbie
Posts: 2
Registered: ‎03-07-2017

Changed plan confirmation but still old plan data

‎03-07-2017 11:17 PM

I upgraded my plan last month and I received the email confirmation saying that the change would take place on 24/06. I'm using data thinking I've got plenty and when I went to check my usage it is still old plan! So please get this sorted as I need to have the new plan now 

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SarahStewart
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 121
Fixes: 6
Registered: ‎25-11-2016

Re: Changed plan confirmation but still old plan data

‎04-07-2017 3:22 PM

Hi  zahiradiez, I'm very sorry to hear your tariff hasn't refreshed yet.

If you drop me a PM I'd be more than happy to look into this for you! 

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