Change data package
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Mobile
- :
- Change data package
Change data package
04-06-2021 9:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello I am writing here due to the corona message in the app saying don't call unless urgent, so hopefully this is the right place.
I was out of contract and didn't realise so quickly signed a new contract this was about 8 days ago so still within my 14 day grace period, all I would like to do is without the hassle of cancelling change my package from 4gb to 20gb package.
Re: Change data package
04-06-2021 11:14 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello I decided to upgrade to 5g with wifi calling from EE using the PAC code, but I received a text saying I will be charged £59.21 its my understanding changing your mind within 14 days does not occur a charge?
Re: Change data package
04-06-2021 1:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your post @Kofi
I'd recommend calling our mobile support team on 0800 079 1133 as they'll be able to cancel the new contract if you're within the 14 day cooling off period so you can go to another provider or stay with us on a new deal we may offer.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page