Showing results for 
Search instead for 
Did you mean: 

Cash back not received.

Posts: 1
Registered: ‎03-01-2020

Cash back not received.

I also signed up for a mobile deal via Martin Lewis Site with the promise of a £25 Pre-paid Mastercard on the 21st Novemeber and was expecting an e-mail to claim my Mastercard after 10 days. This has not come and have checked all Spam folders.

Can you please confirm the process for getting this as your telephone customer service team have been unable to help and gave me misinformation. They simply gave me the phone number for the sub contracted Card provider Blackhawk and said I would receive it automatically in 45 days. I spoke to Blackhawk who said that this is not the case and that I would need to claim it via the e-mail

I would appreciate your help with this

Thank you



Moderators Note: Adjusted topic title after split.

Community Gaffer
Community Gaffer
Posts: 26,473
Thanks: 10,117
Fixes: 1,586
Registered: ‎21-04-2017

Re: £75 cash back not received.

Hi @Canary95 I'm sorry to see you're having issues claiming your cashback. For mobile you receive an email to redeem this within 5 weeks from when your services activate with us. 

As it appears to have been longer than then can you PM me the following information so I can look into this please?

  • Your mobile number
  • Your full name
  • Your full address
  • Are you the account holder?
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Posts: 29,351
Thanks: 6,578
Fixes: 1,480
Registered: ‎11-01-2008

Re: Cash back not received.

Moderators Note

Posts split and topic moved to Mobile from My Account / Billing.

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'