Requested a PAC code from Plusnet 18 July to receive reply:
We've received the sad news that you've requested a PAC code for your Plusnet Mobile number.
Though we'd love you to stay, the PAC code you need is: TSL687901
The code will expire on 22-04-2018
We're really sorry to be losing you – we pride ourselves on going the extra mile for our customers to provide a great service at a fair price. If you do leave us and find the service from your new provider isn't up to scratch, we'll welcome you back with open arms.
Ok, some mistake there, April comes before July in my calendar, so I call customer services and advised a PAC will be issued by post to be advised its a 5 to 10 day wait.
3 weeks later still waiting.
Now I am getting threatening letters for not paying my account, which clearly I indicated was closing when I requested the PAC code. I cannot use the phone as the SIM card has been removed, but then you would be aware of that too.
Your customer service is so poor, you clearly put money ahead of the customer and this action has convinced me, along with conversations I've had where I have been lied to, the only option is to depart and never look back.
Plusnet has become a total shambles. Avoid at all costs.
