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Card payment error when buying a new SIM only deal

port
Newbie
Posts: 3
Registered: ‎09-02-2019

Re: Card payment error when buying a new SIM only deal

Problem still occurring today!  PluNet really doing us proud!

port
Newbie
Posts: 3
Registered: ‎09-02-2019

Re: Card payment error when buying a new SIM only deal

If that is the case, then you should STOP offering the deal online as you clearly cannot cope with it! You ARE NOT DOING US PROUD!!!!!!

Plusnet Help Team
Plusnet Help Team
Posts: 436
Thanks: 51
Fixes: 21
Registered: ‎06-08-2018

Re: Card payment error when buying a new SIM only deal

Hello @port I am deeply sorry to hear you are having issues connecting onto our live chat support service.

 

We would like to assist you with your query through this support channel.

 

Can you please Private Message me a brief description of your query, along with the following information:-

 

- Your full name

- Your mobile number

- Your full home address, including your postcode

 

Kind regards.

If this post resolved your issue please click the 'This fixed my problem' button
 Wakas Hussain
 Plusnet Help Team
ExperiMentor
Hooked
Posts: 5
Registered: 2 weeks ago

Re: Card payment error when buying a new SIM only deal

Same problem for me - will not let me sign up online despite everything being OK and my bank authorising the payment. This has been dragging on for months - why haven't you fixed it, PlusNet?

No I don't want to phone instead - if I did I would lose the £40 cashback incentive which makes your package appealing, so please don't suggest that, just get the online application process working

Plusnet Help Team
Plusnet Help Team
Posts: 747
Thanks: 135
Fixes: 20
Registered: ‎22-01-2018

Re: Card payment error when buying a new SIM only deal

Hello @ExperiMentor,

 

I am sorry to hear this has happened and can understand your frustration. Please can you Private message me the following details so that we can look into this for you.

 

-Full name

-Full address including postcode

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
ExperiMentor
Hooked
Posts: 5
Registered: 2 weeks ago

Re: Card payment error when buying a new SIM only deal

I don't see a way to send private messages?. How do I do that?

Plusnet Help Team
Plusnet Help Team
Posts: 747
Thanks: 135
Fixes: 20
Registered: ‎22-01-2018

Re: Card payment error when buying a new SIM only deal

You can send us a private message by clicking here. Once you have done so, please reply back to this thread. 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
ExperiMentor
Hooked
Posts: 5
Registered: 2 weeks ago

Re: Card payment error when buying a new SIM only deal

Thanks. PM sent

Plusnet Help Team
Plusnet Help Team
Posts: 419
Thanks: 58
Fixes: 23
Registered: ‎23-01-2018

Re: Card payment error when buying a new SIM only deal

Hi @ExperiMentor

 

I have sent off an email to our Mobile operations team to chase this up for you.

 

Please be aware that it can take up to 5 working days for a response. Please check back with us between the 17th and 19th of April.

 

We're sorry for any inconvenience caused.

 

Kind Regards

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team
ExperiMentor
Hooked
Posts: 5
Registered: 2 weeks ago

Re: Card payment error when buying a new SIM only deal

By then the present offer and cashback will no longer be available, I bet!

Plusnet Help Team
Plusnet Help Team
Posts: 4,876
Thanks: 1,143
Fixes: 225
Registered: ‎25-03-2015

Re: Card payment error when buying a new SIM only deal

Hi @ExperiMentor, if that does turn out to be the case and we can see we've been helping resolve an issue from an initial signup attempt while the offer was running, I'm sure we'd be able to honour that for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
ExperiMentor
Hooked
Posts: 5
Registered: 2 weeks ago

Re: Card payment error when buying a new SIM only deal

Well, you told me to wait until 17-19th for a reply. Well, it's now 23rd and I haven't had any message or other contact from the other team. Not very good service, is it?