Card payment error when buying a new SIM only deal
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Re: Card payment error when buying a new SIM only deal
24-04-2019 8:13 PM
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PM sent as you requested. I look forward to a favourable response
Re: Card payment error when buying a new SIM only deal
25-04-2019 1:27 PM
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Hello, @ExperiMentor I have responded to your PM.
Should you require any further assistance, please feel free to get back in touch with us.
Kind regards.
Re: Card payment error when buying a new SIM only deal
25-04-2019 9:51 PM
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Thanks for your PM reply to clear cookies and keep trying. What I take from it is that you realise that your system is faulty, there have been many similar complaints for years, but you are going to make no attempt whatsoever to fix the underlying problem or even properly investigate it. Meanwhile, you keep promoting offers that people cannot access. You suggest that I reapply, which has already been tried several times, each no doubt leaving a negative mark on my credit file. And even if somehow my application was successful, you will not honour the offer that I tried to apply for. No thank you!
Where is the "you didn't fix my problem" button?
Re: Card payment error when buying a new SIM only deal
26-04-2019 10:30 AM
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We're really sorry to hear that you have experienced issues signing up over our website.
Have you contacted our Mobile Sales team directly and requested they honour the online offer for yourself?
I have looked into any potential risk to your credit file and I have been advised that your credit file shouldn't be affected as the request to sign up never reached the credit checking stage.
Hi @jayjay39
Really sorry to hear this. Can you please PM your full name, Address and postcode?
We'd really like to look into this for you.
Kind Regards
Re: Card payment error when buying a new SIM only deal
26-04-2019 11:50 AM
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Re: Card payment error when buying a new SIM only deal
26-04-2019 12:26 PM
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Hey @jayjay39,
We're sorry we were unable to fix your issue and really wish you well with your new provider.
Please do get back in touch if there is anything else we can assist you with.
Thanks.
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