Card Payment Unsuccessful

[#1]

Hello,

My direct debit failed at the weekend even though there was enough money to cover it. I'm trying to make a card payment for the amount but every time I hit pay now it says card payment cancelled.

Why?

[#2]

Hi @Theo1612,

I'm sorry for the inconvenience that you've experienced in terms of your payment. I've had a look into this and have been able to determine why it's not allowing you to make the payment at the moment. As this is account specific information, I've added my response to a ticket on your account and you can view this here.

[#3]

Hi Emily,

This was a mobile bill

[#4]

Thanks for getting back to us, @Theo1612.

So that I can locate and access the account, can you please PM me:

- The mobile number in question

- Your name and confirmation that you're the account holder

- The full address including postcode

Once I've confirmed the above I'll need to ask a couple of questions more and then should be able to help.

Thanks,

OP