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Cant use data or send texts

Failure69
Newbie
Posts: 1
Registered: ‎10-12-2021

Cant use data or send texts

I am able to call people but can't use data or send texts. I have tried the sim card in another phone and it still wasn't able to use data or send texts.

My phone number is xxxxxxxxxx

Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).

Tags (1)
2 REPLIES 2
jhonalbert
Newbie
Posts: 4
Registered: ‎13-12-2021

Re: Cant use data or send texts

check your imei from nearly franchise 

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,413
Thanks: 10,068
Fixes: 1,578
Registered: ‎21-04-2017

Re: Cant use data or send texts

Thanks for your post @Failure69 and apologies for the delayed staff response.

I'm really sorry to see you're having issues with sending texts and using data. 

I hope you've got this sorted now but if you haven't, feel free to private message me the following information.

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet