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Cant send or receive pictures on mms

FIXED
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Newbie
Posts: 2
Thanks: 1
Registered: ‎16-03-2019

Cant send or receive pictures on mms

I have a couple of Samsung Galaxy A3 mobiles running Android 7 and MMS does not work on either. I have tried looking for settings but I seem to have options not listed and I dont know what to set. Any help would be appreciated.

4 REPLIES 4
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Champion
Posts: 2,187
Thanks: 462
Fixes: 22
Registered: ‎06-01-2017

Re: Cant send or receive pictures on mms

Welcome to the forums @Big-A 

I'm not a PN mobile user myself, but as you probably know SMS will be in your allowance but using MMS are not - these are at an additional cost.

(ps. free Apps send them for free - if you're on a free WiFi network or if not it would 'eat' in to some of your data allowance, though still probably cheaper)

 

Anyway, borrowed from https://www.plus.net/help/mobile/mobile-phone-and-voicemail-settings/

How do I get my .... picture message settings?

These settings should automatically be set correctly. But if you're having problems using data or picture messages, get in touch with us and we'll be able to help.

And again from https://www.plus.net/help/legal/mobile-price-guide/

What's included ......?

Your allowance will include:-

standard texts to any UK mobiles when in the UK and to any UK mobiles and Roam Like at Home mobiles when in Roam Like at Home destinations

.....

There are additional charges for:-

sending media messages which may include messages containing emoticons

You could also call them on 500 from you mobile Wink

Plusnet Help Team
Plusnet Help Team
Posts: 626
Thanks: 115
Fixes: 31
Registered: ‎06-08-2018

Re: Cant send or receive pictures on mms

Fix

Hi @Big-A,

Thank you for getting in touch.

To set up your Android mobile for MMS you need to enter the below APN settings as they don't appear to have configured automatically.

Name: EE Internet
APN: everywhere
Username: eesecure
Password: secure
MMSC: http://mms/
MMS Proxy: 149.254.201.135
MMS Port: 8080
Authentication type: PAP
APN type: If there's a choice, choose internet+mms. If the keyboard appears, type *

If you need further information on the APN settings you can find it here.

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional
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Newbie
Posts: 2
Thanks: 1
Registered: ‎16-03-2019

Re: Cant send or receive pictures on mms

Hi, I have extra options not listed in the fix but I just duplicated the settings and left bits blank and it seems to work ok.

Thanks for your help

Highlighted
Champion
Posts: 2,187
Thanks: 462
Fixes: 22
Registered: ‎06-01-2017

Re: Cant send or receive pictures on mms

Who'd have thought an automatic process didn't automatically configure eh!! Roll_eyes

Glad to hear it's sorted Smiley