Cant log into my mobile accout

[#1]

i can log into my broadband account just not the mobile one

Something’s gone wrong, have another go

rinse and repeat the after a few tries

Please login again

Your session has expired because you were inactive for too long. Please log back in. If this problem continues to happen please check you have enabled support for cookies. Please consult your browser help for information on enabling cookies.

used int ex ,firefox, chrome, ms edge , apple safari browsers all kaput

need to login to see how much my lovely son has gone over his data allowance 

cheers

[#2]

Hi unclesid,

Thanks for getting in touch with us!

Can you please try deleting your cache/cookies and trying this on a different web browser and/or device?

The requirements for your 'My Account' login are your username and password. The username is your mobile account number, which you can find on a latest bill and your password will be one that you personally set up. 

If this still isn't allowing you to login, I would advise to reset your password by using the 'Forgotten My Password' tab. 

- Rebeka 

[#3]

I've tried on 6 different browsers over two pcs and an iphone & i still get

Something’s gone wrong, have another go

after a few tries

Please login again

Your session has expired because you were inactive for too long. Please log back in. If this problem continues to happen please check you have enabled support for cookies. Please consult your browser help for information on enabling cookies

clicking reset password has thew exact same effect

why cant a new password be sent to the phone

every other phone account ive had has this basic option

update i'm now getting
Sorry, your username and email details don’t match with what we’ve got. Please try again.

using phone number and email that the bill notification is sent to& my main plusnet email

phone number checked in 44742****** & 0742******* format

i can login to my broadband account with no problems

[#4]

I would advise to use your mobile account number as the username unclesid.

If you're trying to reset the password and it is requesting your email address, it will be the email address you used upon sign up for your mobile account. 

The broadband and mobile online accounts are two entirely different platforms, so the information you use for your broadband is different. 

- Rebeka 

[#5 · Accepted solution]

Well this is how i got it to log in if anybody has the same problem

clicked on forgot username waited for email (email is the one your bill reminder is sent to)

my user name is 8 random numbers ????     like 98769876 (not real one just a example) no wonder i couldn't log in

used this user name/number and working email address to reset password

reset password and used user number/name and new password to login

what a nightmare we need an app desperately

regard jim

[#6]

do i need to phone plusnet or can i cancel this phone online

[#7]

I'm glad it's all resolved for you unclesid.

Just for future reference, the username is your mobile account number. 

If there's ever anything else that we can help with, be sure to give us a shout.

- Rebeka 

[#8]

To cancel, you need to give our Sales/Cancellations Team a call on 500 free from your SIM, or 0800 079 1133.

- Rebeka 

[#9]

thank-you