Cant log into my mobile accout
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Mobile
- :
- Re: Cant log into my mobile accout
27-04-2018 9:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
i can log into my broadband account just not the mobile one
Something’s gone wrong, have another go
rinse and repeat the after a few tries
Please login again
Your session has expired because you were inactive for too long. Please log back in. If this problem continues to happen please check you have enabled support for cookies. Please consult your browser help for information on enabling cookies.
used int ex ,firefox, chrome, ms edge , apple safari browsers all kaput
need to login to see how much my lovely son has gone over his data allowance
cheers
Fixed! Go to the fix.
Re: Cant log into my mobile accout
28-04-2018 8:15 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi unclesid,
Thanks for getting in touch with us!
Can you please try deleting your cache/cookies and trying this on a different web browser and/or device?
The requirements for your 'My Account' login are your username and password. The username is your mobile account number, which you can find on a latest bill and your password will be one that you personally set up.
If this still isn't allowing you to login, I would advise to reset your password by using the 'Forgotten My Password' tab.
- Rebeka
Re: Cant log into my mobile accout
28-04-2018 10:41 AM - edited 28-04-2018 10:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've tried on 6 different browsers over two pcs and an iphone & i still get
Something’s gone wrong, have another go
after a few tries
Please login again
Your session has expired because you were inactive for too long. Please log back in. If this problem continues to happen please check you have enabled support for cookies. Please consult your browser help for information on enabling cookies
clicking reset password has thew exact same effect
why cant a new password be sent to the phone
every other phone account ive had has this basic option
update i'm now getting
Sorry, your username and email details don’t match with what we’ve got. Please try again.
using phone number and email that the bill notification is sent to& my main plusnet email
phone number checked in 44742****** & 0742******* format
i can login to my broadband account with no problems
Re: Cant log into my mobile accout
28-04-2018 10:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I would advise to use your mobile account number as the username unclesid.
If you're trying to reset the password and it is requesting your email address, it will be the email address you used upon sign up for your mobile account.
The broadband and mobile online accounts are two entirely different platforms, so the information you use for your broadband is different.
- Rebeka
28-04-2018 11:21 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Well this is how i got it to log in if anybody has the same problem
clicked on forgot username waited for email (email is the one your bill reminder is sent to)
my user name is 8 random numbers ???? like 98769876 (not real one just a example) no wonder i couldn't log in
used this user name/number and working email address to reset password
reset password and used user number/name and new password to login
what a nightmare we need an app desperately
regard jim
Re: Cant log into my mobile accout
28-04-2018 11:28 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
do i need to phone plusnet or can i cancel this phone online
Re: Cant log into my mobile accout
28-04-2018 11:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm glad it's all resolved for you unclesid.
Just for future reference, the username is your mobile account number.
If there's ever anything else that we can help with, be sure to give us a shout.
- Rebeka
Re: Cant log into my mobile accout
28-04-2018 11:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
To cancel, you need to give our Sales/Cancellations Team a call on 500 free from your SIM, or 0800 079 1133.
- Rebeka
Re: Cant log into my mobile accout
28-04-2018 12:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
thank-you
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Mobile
- :
- Re: Cant log into my mobile accout