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Cant connect to FB or Twitter but do have data

brigitdrake
Newbie
Posts: 1
Registered: ‎13-01-2023

Cant connect to FB or Twitter but do have data

I can connect to WhatsApp, Google, Gmail but can't connect to FB, Twitter, YouTube. I've cleared data and cache from these apps. Turned off and on again. Uninstalled and reinstalled. Taken SIM out and replaced. Nothing works. These apps do work on WiFi though. Help!
7 REPLIES 7
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,894
Thanks: 409
Fixes: 91
Registered: ‎22-01-2018

Re: Cant connect to FB or Twitter but do have data

Hiya @brigitdrake

 

I'm sorry for the problem you are having accessing services, I can imagine how annoying that will be and I would like to get that sorted. 

 

 I have replied to your PM so I can look into this for you.  

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
chrisburgoyne
Newbie
Posts: 1
Registered: ‎16-01-2023

Re: Cant connect to FB or Twitter but do have data

Hi @SammyM ,

 

I'm also having this exact same issue.

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,894
Thanks: 409
Fixes: 91
Registered: ‎22-01-2018

Re: Cant connect to FB or Twitter but do have data

Oh no @chrisburgoyne, let me send you  PM so we can can get this sorted Smiley

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
LargeTrout
Hooked
Posts: 9
Thanks: 4
Registered: ‎11-10-2022

Re: Cant connect to FB or Twitter but do have data

I’m having this problem too. Tried wiping my iPhone but the issue still remains.
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,846
Thanks: 874
Fixes: 220
Registered: ‎27-04-2007

Re: Cant connect to FB or Twitter but do have data

Hi @LargeTrout, please send me a PM with your full name and mobile number and I'll have a look at that for you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Smith7
Seasoned Pro
Posts: 610
Thanks: 354
Fixes: 3
Registered: ‎14-09-2021

Re: Cant connect to FB or Twitter but do have data

Hi Adam,

There are two posts made by the same person I replied to the later one suggesting they had the Adult Block removed but have not had a reply

This happens quite a lot posts are replied to  with a suggestion what the problem may be nothing else is heard 

Problem may be sorted  hopefully

LargeTrout
Hooked
Posts: 9
Thanks: 4
Registered: ‎11-10-2022

Re: Cant connect to FB or Twitter but do have data

I was going to reply to previous thread but was busy with work.  Also, someone is looking into now I believe.