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Cannot receive or make calls, and no internet.

adriang
Grafter
Posts: 72
Thanks: 1
Registered: ‎29-09-2010

Cannot receive or make calls, and no internet.

Today my mobile has given up shortly after 4pm. I cannot make or recieve calls all of a sudden despite showing as having plusnet as my network and 2-3 bars. Moving around the house doesn't change a thing.

 

I need someone to urgently look into this on the plusnet side, I was 37 on the online chat queue, but now am 38 however that works!!

 

HELP!!

2 REPLIES
adriang
Grafter
Posts: 72
Thanks: 1
Registered: ‎29-09-2010

Re: Cannot receive or make calls, and no internet.

I should add this is a new account, Vodafone never had these issues in the same house and I already called up to complain and got a second SIM sent out which does not work at all.

 

Honestly the service has been rubbish so far it really has.

corringham
Pro
Posts: 306
Thanks: 183
Fixes: 2
Registered: ‎25-09-2015

Re: Cannot receive or make calls, and no internet.

It is affecting all Plusnet mobile customers - see the Mobile Network thread.