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Cannot receive calls or texts from vodafone numbers

Orchidpicker
Newbie
Posts: 1
Registered: ‎15-07-2022

Cannot receive calls or texts from vodafone numbers

I cannot receieve calls or texts from my friends and relatives who use Vodafone. I can contact them but they cannot contact me. Please help as my elderly mother cannot get in touch with me and is not well and I am an emergency contact for my friend but she cannot contact me and she has a heart condition. Please help this is urgent.
2 REPLIES 2
jab1
Legend
Posts: 17,425
Thanks: 5,669
Fixes: 260
Registered: ‎24-02-2012

Re: Cannot receive calls or texts from vodafone numbers

@Orchidpicker Has this always been the case, or is it a recent occurrence? It sounds to me like a Vodafone problem.

 

EDIT: Didn't see that you could call them.

John
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 131
Registered: ‎07-12-2017

Re: Cannot receive calls or texts from vodafone numbers

Hiya @Orchidpicker, thanks for getting in touch. I'm really sorry for the issues with your service and absolutely understand the concern when there's people that are unable to reach you. 

 

As @jab1 has mentioned, can you advise when the issue started and if this has always been the case? What error do they see when trying to call/ text you?

 

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team