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Cannot phone or text from abroad

tb08
Hooked
Posts: 5
Registered: ‎06-07-2020

Cannot phone or text from abroad

Currently in South Africa. I have received text messages from UK and a call on my phone from a South African mobile. But I cannot make phone calls or return text messages.
Screen shows MTN - SA : PlusNet.
So why do I have problem?
3 REPLIES 3
Mr_Paul
Seasoned Pro
Posts: 566
Thanks: 193
Fixes: 11
Registered: ‎07-06-2022

Re: Cannot phone or text from abroad

Just a thought, but I don't think that South Africa is included in Plusnet's "Roam Like at Home", so making calls from there would be an extra, out-of contract, charge?

Did you check/set your mobile account's "Smart Cap" before you left - I think that the default might be £0?

 

 

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,489
Thanks: 554
Fixes: 97
Registered: ‎27-11-2020

Re: Cannot phone or text from abroad

What @Mr_Paul said, SA isn't on there. I can check the smart cap for you if you want to send over your mobile number via PM

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
tb08
Hooked
Posts: 5
Registered: ‎06-07-2020

Re: Cannot phone or text from abroad

It is now working thanks to some behind the scenes intervention by Will. Now all we need to do is get my wife's phone fixed as it has the same problem.