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Cannot make or receive calls from my mobile

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Newbie
Posts: 2
Thanks: 6
Registered: ‎23-09-2020

Cannot make or receive calls from my mobile

from 10am today, i could not make or receive calls from my mobile. I cannot contact the plusnet customer service as well. Can someone from plus net customer service check this ASAP. since i am working from home, i need to make & receive calls.

22 REPLIES 22
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Dabbler
Posts: 24
Thanks: 11
Fixes: 1
Registered: ‎13-05-2018

Re: Cannot make or receive calls from my mobile

Same here with 2 phones, 1 for myself and 1 for the wife. 

 

We are in 2 different locations and we cannot call each other or anyone else as well as being unable to receive any calls whatsoever.

 

Text and Data works fine.

 

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Newbie
Posts: 2
Thanks: 6
Registered: ‎23-09-2020

Re: Cannot make or receive calls from my mobile

we r facing the same issue...me & my wife mobile r with plusnet and both mobiles are down...

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Hooked
Posts: 7
Fixes: 1
Registered: ‎04-10-2010

Re: Cannot make or receive calls from my mobile

Plusnet uses the EE network which is suffering from major problems today,

see https://istheservicedown.co.uk/status/ee

 

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Newbie
Posts: 1
Registered: ‎23-09-2020

Re: Cannot make or receive calls from my mobile

I have the same problem.

 

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Newbie
Posts: 3
Registered: ‎23-09-2020

Re: Cannot make or receive calls from my mobile

Same here... both me and my wife's phones....

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Dabbler
Posts: 21
Thanks: 6
Registered: ‎18-09-2018

Re: Cannot make or receive calls from my mobile

My EE work phone is working fine, my personal plusnet phone is not working at all. Its not an EE problem in my area...

More hamsters to the wheels plus net!!!
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Hooked
Posts: 5
Thanks: 2
Registered: ‎18-01-2019

Re: Cannot make or receive calls from my mobile


@fm27 wrote:

Plusnet uses the EE network which is suffering from major problems today,

see https://istheservicedown.co.uk/status/ee

 


DownDetector is generally more popular, and the highest number of reports they have had for EE today is 232 at around 8:30am so it seems there was a problem at EE this morning. BUT, Plusnet stands at 753 as I type this post and most of these reports have come through in the last hour. You also have to remember that Plusnet have way fewer customers than EE. So the problem we are having now is only affecting Plusnet customers.

This is happening too often and is always the same fault affecting calls but never texts or data. If it is the same recurring problem, why does it keep happening and what are Plusnet doing to stop it happening?

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Grafter
Posts: 34
Thanks: 1
Registered: ‎12-09-2014

Re: Cannot make or receive calls from my mobile

Once again our mobile phones aren’t working. We are trying to phone the doctors. This is pretty bad.
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Newbie
Posts: 1
Registered: ‎23-09-2020

Re: Cannot make or receive calls from my mobile

Me too, two mobiles in our household not working for calls.

What is going on?

Why no announcement in the app or on the web site?

Do these guys even know what is going on?

Why did I have to come here to find out I was not the only one with no service?

We all know stuff goes wrong, but this is not being handled well (or based on the evidence I can see, at all)

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Hooked
Posts: 7
Fixes: 1
Registered: ‎04-10-2010

Re: Cannot make or receive calls from my mobile

Yes PN is aware of the problem, see https://plusnet.servicestatus.net/plusnet/status

though I don't see the promised 12:00pm update.

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Grafter
Posts: 42
Registered: ‎07-07-2010

Re: Cannot make or receive calls from my mobile

Mobile phone cannot make or receive calls.

Why has Plusnet not explained.

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Dabbler
Posts: 16
Registered: ‎02-08-2007

Re: Cannot make or receive calls from my mobile

Likewise; everything stopped at 10:02. 2 accounts both not working.

 

Still a fault on our landline (Plusnet) as well.

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Newbie
Posts: 3
Registered: ‎23-09-2020

Re: Cannot make or receive calls from my mobile

Our landline is with JohnLewis, which is "rebadged" Plusnet mobile, and that's working for us...

 

So, no consistency

Think I need to move one of our mobiles to a different network... we can't be in the position of not having a working mobile between us

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Hooked
Posts: 7
Fixes: 1
Registered: ‎04-10-2010

Re: Cannot make or receive calls from my mobile

Here in Bristol mobile voice calls working again.  Hope things stay that way.