Cannot make or receive calls from my mobile
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Cannot make or receive calls from my mobile
23-09-2020 11:18 AM
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from 10am today, i could not make or receive calls from my mobile. I cannot contact the plusnet customer service as well. Can someone from plus net customer service check this ASAP. since i am working from home, i need to make & receive calls.
Re: Cannot make or receive calls from my mobile
23-09-2020 11:24 AM
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Same here with 2 phones, 1 for myself and 1 for the wife.
We are in 2 different locations and we cannot call each other or anyone else as well as being unable to receive any calls whatsoever.
Text and Data works fine.
Re: Cannot make or receive calls from my mobile
23-09-2020 11:29 AM
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we r facing the same issue...me & my wife mobile r with plusnet and both mobiles are down...
Re: Cannot make or receive calls from my mobile
23-09-2020 11:31 AM
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Plusnet uses the EE network which is suffering from major problems today,
see https://istheservicedown.co.uk/status/ee
Re: Cannot make or receive calls from my mobile
23-09-2020 11:38 AM
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I have the same problem.
Re: Cannot make or receive calls from my mobile
23-09-2020 11:44 AM
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Same here... both me and my wife's phones....
Re: Cannot make or receive calls from my mobile
23-09-2020 11:45 AM
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More hamsters to the wheels plus net!!!
Re: Cannot make or receive calls from my mobile
23-09-2020 11:57 AM
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@fm27 wrote:
Plusnet uses the EE network which is suffering from major problems today,
see https://istheservicedown.co.uk/status/ee
DownDetector is generally more popular, and the highest number of reports they have had for EE today is 232 at around 8:30am so it seems there was a problem at EE this morning. BUT, Plusnet stands at 753 as I type this post and most of these reports have come through in the last hour. You also have to remember that Plusnet have way fewer customers than EE. So the problem we are having now is only affecting Plusnet customers.
This is happening too often and is always the same fault affecting calls but never texts or data. If it is the same recurring problem, why does it keep happening and what are Plusnet doing to stop it happening?
Re: Cannot make or receive calls from my mobile
23-09-2020 12:12 PM
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Re: Cannot make or receive calls from my mobile
23-09-2020 12:16 PM
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Me too, two mobiles in our household not working for calls.
What is going on?
Why no announcement in the app or on the web site?
Do these guys even know what is going on?
Why did I have to come here to find out I was not the only one with no service?
We all know stuff goes wrong, but this is not being handled well (or based on the evidence I can see, at all)
Re: Cannot make or receive calls from my mobile
23-09-2020 12:25 PM
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Yes PN is aware of the problem, see https://plusnet.servicestatus.net/plusnet/status
though I don't see the promised 12:00pm update.
Re: Cannot make or receive calls from my mobile
23-09-2020 12:26 PM
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Mobile phone cannot make or receive calls.
Why has Plusnet not explained.
Re: Cannot make or receive calls from my mobile
23-09-2020 12:33 PM
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Likewise; everything stopped at 10:02. 2 accounts both not working.
Still a fault on our landline (Plusnet) as well.
Re: Cannot make or receive calls from my mobile
23-09-2020 12:38 PM
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Our landline is with JohnLewis, which is "rebadged" Plusnet mobile, and that's working for us...
So, no consistency
Think I need to move one of our mobiles to a different network... we can't be in the position of not having a working mobile between us
Re: Cannot make or receive calls from my mobile
23-09-2020 12:56 PM
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Here in Bristol mobile voice calls working again. Hope things stay that way.
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