Cannot change a tariff in MY ACCOUNT

[#1]

I have several sim only mobile accounts and am very happy so far with all of them..except for one. This is because I upgraded to a better deal in that account a couple of years ago and since then the account is in a permanent state of

"You have a tariff change in progress"

Consequently, I cannot take further advantage of the great deals on offer. I was hoping that one of the resident forum helpers could take a look into freeing this account up please or passing me onto someone else who can?

Many Thanks.

[#2]

I have several sim only mobile accounts and am very happy so far with all of them..except for one. This is because I upgraded to a better deal in that account a couple of years ago and since then the account is in a permanent state of

"You have a tariff change in progress"

Consequently, I cannot take further advantage of the great deals on offer. I was hoping that one of the resident forum helpers could take a look into freeing this account up please or passing me onto someone else who can?

Many Thanks.

[#3 · Accepted solution]

Hiya Chris, I'll get that sorted for you. Can you drop me a private message with your username please?

[#4]

After Adams intervention, I 've now recieved the email from plusnet detailing my change of tariff at the next refreshment date. Thanks Adam!!

[#5]

No worries Chris! Get back to me any time if there's anything else I can do for you!