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Cancelling sim only accounts.

FIXED
djh22
Rising Star
Posts: 52
Thanks: 6
Fixes: 1
Registered: ‎17-11-2017

Re: Cancelling sim only accounts.

Any news yet please ?

Plusnet Help Team
Plusnet Help Team
Posts: 428
Thanks: 43
Fixes: 19
Registered: ‎06-08-2018

Re: Cancelling sim only accounts.

Hi @djh22, not yet - it can take up to 5 working days for a response however this can be shorter. We'll keep a close eye on it for you and update you as soon as possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


djh22
Rising Star
Posts: 52
Thanks: 6
Fixes: 1
Registered: ‎17-11-2017

Re: Cancelling sim only accounts.

Thanks Mads, Sorry for my impatience but I'm afraid it's starting to wear a bit thin seeing as I started the cancellation process over 2 months ago.

Del.

Plusnet Help Team
Plusnet Help Team
Posts: 10,104
Thanks: 3,195
Fixes: 508
Registered: ‎21-04-2017

Re: Cancelling sim only accounts.

Apologies for the delayed update Del.

I received a response to my own mailbox on the 03/12/2018 advising that the refund requests will be processed on 04/12/2018, which is today yesterday.

As BACS payments generally take 3 working days to be fulfilled, I'd expect you to see the money on Friday.

Let us know if this doesn't happen for any reason.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
djh22
Rising Star
Posts: 52
Thanks: 6
Fixes: 1
Registered: ‎17-11-2017

Re: Cancelling sim only accounts.

Thanks for the info Gandalf, I'll keep you updated accordingly. I don't suppose they gave an explanation of what caused the delay ?

 

Del.

Plusnet Help Team
Plusnet Help Team
Posts: 10,104
Thanks: 3,195
Fixes: 508
Registered: ‎21-04-2017

Re: Cancelling sim only accounts.

Fix

No problem Del.

Looks like the email we sent previously was missed.

Apologies for the inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
djh22
Rising Star
Posts: 52
Thanks: 6
Fixes: 1
Registered: ‎17-11-2017

Re: Cancelling sim only accounts.

I'm pleased to say that the refunds have at last been paid back to me. but it is more than the amount of credit showing on my Sim accounts, could someone please check that the amount that's been refunded is actually correct and I will not be billed for the difference at a later date.

Thanks.

Del.

Plusnet Help Team
Plusnet Help Team
Posts: 10,104
Thanks: 3,195
Fixes: 508
Registered: ‎21-04-2017

Re: Cancelling sim only accounts.

Glad to hear that you've received the refunds Del.

We won't chase you regarding the over-payment.

Let us know if you need any further assistance in the future.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
djh22
Rising Star
Posts: 52
Thanks: 6
Fixes: 1
Registered: ‎17-11-2017

Re: Cancelling sim only accounts.

Thanks for the info Gandalf and thanks for your help in resolving the problem.

Del.

Plusnet Help Team
Plusnet Help Team
Posts: 10,104
Thanks: 3,195
Fixes: 508
Registered: ‎21-04-2017

Re: Cancelling sim only accounts.

No problem at all Del 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team