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Cancelling sim contract

Posts: 1
Registered: ‎31-03-2017

Cancelling sim contract

I purchased a mobile contract in December. I was never able to use it correctly in the phone required so I cancelled it in January. I had already paid 2 £5 bills and only used it for a couple of short tests of a few seconds. I still keep getting emails billing a monthly charge even though the SIM was cancelled in January. I have tried to use the customer contact system but go round in circles - it offers me a mobile contact option, but I cannot use this as the SIM does not work..


How do I make contact,.without incurring large land-line bills.





Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Cancelling sim contract


use the 0800 079 1133  number