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Cancelling my SIM only 30 day contract.

Posts: 17
Registered: ‎18-03-2015

Cancelling my SIM only 30 day contract.


I would like to cancel my SIM only contract. The sim card is no longer in a phone and I am getting emails "We're just letting you know that you've used at least 80% of your £10.00 Smart Cap". I don't owe anything and haven't used the sim for 2 weeks now. The web page doesn't help with cancelling.

Community Gaffer
Community Gaffer
Posts: 26,574
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: Cancelling my SIM only 30 day contract.

Hi there,

To cancel a mobile account you'll either need to ring us or request a STAC/PAC to transfer to another provider.

We've got a good guide here which explains all about that but let me know if you have any further queries and I'll be happy to help. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi