Showing results for 
Search instead for 
Did you mean: 

Cancelled but still receiving billing emails

Posts: 78
Thanks: 4
Registered: ‎01-07-2016

Cancelled but still receiving billing emails

I cancelled almost 1 year ago but I am still receiving emails stating that I am going to be billed. I tried calling up but they say I need a pass phrase for the security on the account. I have no idea what passphrase they are after and they refuse to speak to me until i can pass this stage. I have managed to reset my account password for the mobile and I can see bills have been coming off but I cancelled the direct debit 1 year ago and I am concerned this is going to affect my credit history. 


It was certainly cancelled at the time because I migrated the number to a new provider and had to request the pac code. I was on a monthly rolling contract. What are my options? 

Community Gaffer
Community Gaffer
Posts: 26,473
Thanks: 10,117
Fixes: 1,586
Registered: ‎21-04-2017

Re: Cancelled but still receiving billing emails

Thanks for getting in touch @Gregg

I'm sorry to see you're having troubles stopping the billing emails going out.

Could you PM me the following details so I can investigate further?

  • Your full name
  • Confirm you're the account holder
  • Your full address
  • Mobile number
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Posts: 1,126
Thanks: 96
Fixes: 3
Registered: ‎03-12-2016

Re: Cancelled but still receiving billing emails

You do NOT need a 'pass phrase' and the PN representative should have used alternate checks.


It seems to me whoever told you that in PN needs disciplining if they offered you no alternative.

Show us ONE just ONE real, defined benefit for the British public from Brexit

Brexit Promised cake .... But just delivers a stream of Cack
... and expects us all to just swallow it
Brexit - Built from Bovine Manure by Bots