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Cancelled My Mobile Account - Now What

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QuantumGuy
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Registered: ‎06-02-2020

Cancelled My Mobile Account - Now What

I had an £8 a month contract that I no longer needed so I contacted the help line by phone. I explained my reasons and they were very helpful explaining when the account would end and to leave my direct debit in place. This was about two months ago now. I can still log into my mobile account. I don't want to turn the phone back on in case it generates any charges and I want to cancel the direct debit. What happens to the account? If I ring the number it says phone not available but not sure if this is simple because it is turned off.

9 REPLIES 9
Gel
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Re: Cancelled My Mobile Account - Now What

I'd cancel the D Debit authority at your bank to save money being taken, assuming you didn't sign up to long term contract '.
It's easy to transfer your number to a new provider I'd recommend, '1Pmobile, who like PN, use the EE Network.
dvorak
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Re: Cancelled My Mobile Account - Now What

If the number has been disconnected then a transfer is no longer possible, it'd need to be done with a PAC.
Also cancelling the direct debit is risky, cancel it and they try and take a payment and you could end up with a mark on your credit score. Especially if final bill hasn't been calculated for whatever reason.
You can always try the DD guarantee to reclaim any incorrectly taken money.
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newagetraveller
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Re: Cancelled My Mobile Account - Now What

"It's easy to transfer your number to a new provider I'd recommend, '1Pmobile, who like PN, use the EE Network."

They are good but there are drawbacks. £10 minimum top up and at 1p/Mb that is expensive for mobile data. It depends on how much data the o.p. uses.

Just to be a bit pedantic, a credit score is a figure made up by credit reference agencies and meaningless. It isn't even seen during a credit search. Credit history and any markers on  a credit file, yes, that is important.

QuantumGuy
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Re: Cancelled My Mobile Account - Now What

I don't want to transfer the number. I just want to know how to check the phone number has been cancelled so it's safe to delete my direct debit. And I want to know what happens to the mobile account itself once it no longer has a number attached to it.

Gandalf
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Re: Cancelled My Mobile Account - Now What

Fix

Hi @QuantumGuy 

Drop me a private message with the following details and we’ll be happy to take a look. This information will pass our data protection checks.

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
QuantumGuy
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Re: Cancelled My Mobile Account - Now What

Ok - PM sent

Please note this only concerns my mobile phone account - I have a broadband account as well and I am very happy with that!!

QuantumGuy
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Re: Cancelled My Mobile Account - Now What

Many thanks for your help

Mav
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Re: Cancelled My Mobile Account - Now What

Moderator's note by Mike (Mav): The fix has been changed to @Gandalf as per message #6.

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Gandalf
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Re: Cancelled My Mobile Account - Now What

No problem @QuantumGuy 

Let me know if there’s anything else you’d need help with Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet