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Can't set up voicemial

Posts: 1
Registered: ‎08-05-2021

Can't set up voicemial

I’m not a new customer and have been with PlusNet mobile at least 5 years but don’t think I’ve ever had working voicemail. I am assuming (but may be wrong?) that from 2019 at least, voicemail is included in all contracts. Callers are never asked to leave a message, and there is no setup option in my iPhone SE phone app. There is an engaged or dead line tone when I call voicemail or dial 555.

I have tried entering codes from other threads (**004*07870020555*11*30# and **004*+447870020555*11*30#). Both codes give the message “setting registration succeeded voice call forwarding all conditional calls”, but nothing changes, either before or after reboot.

Plusnet Help Team
Plusnet Help Team
Posts: 8,761
Thanks: 1,383
Fixes: 464
Registered: ‎01-01-2012

Re: Can't set up voicemial

Thanks for your post @mck590428

I'm sorry to hear your voicemail isn't working

So we can investigate further can you PM me the following? -

  • Your mobile number or account number
  • Your full address and postcode
  • Your full name and if you're the account holder?
  • Your date of birth
  • The last 2 digits of your sort code and the last 2 digits of your account number used to pay the bill each month
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team