Can't set up voicemial

[#1]

I’m not a new customer and have been with PlusNet mobile at least 5 years but don’t think I’ve ever had working voicemail. I am assuming (but may be wrong?) that from 2019 at least, voicemail is included in all contracts. Callers are never asked to leave a message, and there is no setup option in my iPhone SE phone app. There is an engaged or dead line tone when I call voicemail or dial 555.

I have tried entering codes from other threads (**004*07870020555*11*30# and **004*+447870020555*11*30#). Both codes give the message “setting registration succeeded voice call forwarding all conditional calls”, but nothing changes, either before or after reboot.

[#2]

Thanks for your post @mck590428

I'm sorry to hear your voicemail isn't working

So we can investigate further can you PM me the following? -

• Your mobile number or account number
• Your full address and postcode
• Your full name and if you're the account holder?
• Your date of birth
• The last 2 digits of your sort code and the last 2 digits of your account number used to pay the bill each month