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Can’t send texts

FIXED
Superuser
Superuser
Posts: 7,724
Thanks: 1,485
Fixes: 95
Registered: ‎30-07-2007

Re: Can’t send texts

@PollyW

What is the solution?  Lots of security questions need a text message response.

Are you trying to send to a shortcode number ? PlusNet don't support sending messages to shortcode numbers

PollyW
Hooked
Posts: 7
Registered: ‎27-11-2018

Re: Can’t send texts

Sorry, no idea what a shortcode number is.  I'm trying to authorise a paypal payment.  Why should that be a problem?  Your advertising doesn't say that you don't offer a full service!  How can I resolve this?  

Superuser
Superuser
Posts: 7,724
Thanks: 1,485
Fixes: 95
Registered: ‎30-07-2007

Re: Can’t send texts

@PollyW a shortcode is a 5 digit number. I don't use Paypal myself but I believe the authorisation check DOES come from a shortcode no, 62226 if I recall correctly https://forums.moneysavingexpert.com/showthread.php?p=74932849  In which case you will not be able to reply to it from your PlusNet mobile unless there is a full mobile number equivalent.