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Can’t send texts

FIXED
Fazer
Dabbler
Posts: 11
Registered: ‎13-11-2018

Can’t send texts

As the subject says. This is the second time since I joined Plusnet mobile on 30/10/18 that my text service has failed. Last time was late November and many others had the same problem then. Neither my wife or I can send texts. Is anyone else having the same issue?

17 REPLIES 17
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pkw
Rising Star
Posts: 117
Thanks: 18
Fixes: 1
Registered: ‎14-04-2017

Re: Can’t send texts

Yes, same for me, my partner can't send too and it's also second time it happened.

Laura2504
Dabbler
Posts: 20
Thanks: 2
Registered: ‎30-11-2018

Re: Can’t send texts

I can't send texts either. My mom can't as well

Fazer
Dabbler
Posts: 11
Registered: ‎13-11-2018

Re: Can’t send texts

Trying to call Customer Support to report problem but very busy so maybe others are reporting it.

8BKA
Pro
Posts: 343
Thanks: 112
Fixes: 5
Registered: ‎01-12-2016

Re: Can’t send texts

I'm in the  North Midlands ex Life mobile and I can send and receive Texts so not a national problem  

 

Brian A

Laura2504
Dabbler
Posts: 20
Thanks: 2
Registered: ‎30-11-2018

Re: Can’t send texts

Just had a live chat and they said a lot of plusnet customers have been cut off because of problems at their end. It's affecting texts and data. I think calls are ok.

Fazer
Dabbler
Posts: 11
Registered: ‎13-11-2018

Re: Can’t send texts

Similar response from Customer Services. At least they now know about it and hopefully will resolve soon.

ianarmstrong75
Newbie
Posts: 1
Registered: ‎10-01-2019

Re: Can’t send texts

Fingers crossed it doesn't take too long!

pkw
Rising Star
Posts: 117
Thanks: 18
Fixes: 1
Registered: ‎14-04-2017

Re: Can’t send texts

Wish they updated the service status page.

magickmonkey
Newbie
Posts: 1
Registered: ‎10-01-2019

Re: Can’t send texts

I've lost texts and data too. I also have a work EE phone, and that's working fine, so it's a PlusNet problem.

Laura2504
Dabbler
Posts: 20
Thanks: 2
Registered: ‎30-11-2018

Re: Can’t send texts

I just tried sending a text and it worked.

Plusnet Help Team
Plusnet Help Team
Posts: 7,349
Thanks: 771
Fixes: 294
Registered: ‎01-01-2012

Re: Can’t send texts

Fix

We're aware that some Plusnet Mobile customers may be experiencing SMS problems. We're working hard on a fix and will keep you updated

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Fazer
Dabbler
Posts: 11
Registered: ‎13-11-2018

Re: Can’t send texts

Yes, my text service is now working OK as well.

PollyW
Hooked
Posts: 7
Registered: ‎27-11-2018

Re: Can’t send texts

Didn't fix my problem 😞

 

What is the solution?  Lots of security questions need a text message response.

Fazer
Dabbler
Posts: 11
Registered: ‎13-11-2018

Re: Can’t send texts

PollyW - Does that mean you’ve been unable to send any texts for the whole time since my original posting a week ago? If so, I suspect you have a totally different problem to me and the others who posted on here. In that case, I would advise you to contact Plusnet customer support to get your issue resolved.