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Can't send picture mms but still getting charged for them

CathH
Interested
Posts: 2
Registered: ‎06-09-2021

Can't send picture mms but still getting charged for them

Hi, new to the board Smiley

I've made several attempts to send a picture to someone in Canada but each time I get a message saying "message not sent, service not activated on network".

I have tried to configure APN settings (as per another thread on this forum) but it hasn't worked.

Having just checked my account details I see that I have been charged for sending these 5 photographs.

Would greatly appreciate any suggestion for a possible remedy or explanation as I'm baffled on both counts.

Thank you

( Android phone running 8.1.0 ) 

3 REPLIES 3
Baldrick1
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Registered: ‎30-06-2016

Re: Can't send picture mms but still getting charged for them

@CathH  Welcome to the forum.

Are these the APN settings that you have used?   https://community.plus.net/t5/Mobile/MMS-cost-and-settings/m-p/1521365#M8423

How big are the photos? This thread might be of interest: https://community.plus.net/t5/Mobile/MMS-Cost/m-p/1525024#M8574

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CathH
Interested
Posts: 2
Registered: ‎06-09-2021

Re: Can't send picture mms but still getting charged for them

Hi Baldrick1
Yes those are the settings I used trying to figure it out but no luck. The pic was a screenshot 1.6mb .... normally works but not now.
Regards
Cath
Gandalf
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Registered: ‎21-04-2017

Re: Can't send picture mms but still getting charged for them

Welcome to our community forums @CathH Smiley

Really odd issue. Happy to take a closer look. Could you drop me a private message with the following details? This information will pass our data protection checks.

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet