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Can't send a text message

camlittlemiss
Newbie
Posts: 2
Registered: ‎28-05-2020

Can't send a text message

Hi

I'm trying to send an important text to my credit card company but it's not going through. I've tried restarting the phone, clearing the messages app cache and still it doesn't work.

Is there an issue with texts in my area? Postcode is RH10.

Thanks
2 REPLIES 2
MisterW
Superuser
Superuser
Posts: 15,267
Thanks: 5,853
Fixes: 416
Registered: ‎30-07-2007

Re: Can't send a text message

Is it a shortcode number ?

Texts to shortcodes arent supported by Plusnet

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

camlittlemiss
Newbie
Posts: 2
Registered: ‎28-05-2020

Re: Can't send a text message

Yes... ok that's why. It came up to say they'll be a charge and I accepted, so thought it would go through.

I'll have to ring them then.
Thanks