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Can't reply to bank SMS

qwerty456
Newbie
Posts: 2
Registered: ‎02-08-2021

Can't reply to bank SMS

I've just have to spend 30mins on the phone with my credit card provider because I wasn't able to reply to their fraud checking SMS.

What on earth is going on with Plusnet? I've never heard of any other mobile provider that doesn't support SMS shortcodes.

 

When is this going to get fixed?

3 REPLIES 3
Baldrick1
Moderator
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Posts: 11,474
Thanks: 5,100
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Registered: ‎30-06-2016

Re: Can't reply to bank SMS

@qwerty456   Welcome to the forum.

I fear that this is probably a ‘feature’, not something that will be fixed any time soon. Mobile customers have complained about it for years.

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dvorak
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Registered: ‎11-01-2008

Re: Can't reply to bank SMS

As @Baldrick1 one says, it has been this way since day one and is not something that will be 'fixed'.

PN Mobile does not support short codes and the last update from staff was that there was no timetable for it to be implemented.

 

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qwerty456
Newbie
Posts: 2
Registered: ‎02-08-2021

Re: Can't reply to bank SMS

Well if plusnet has no plans to implement something that I think most people would consider to be a basic requirement of being a mobile provider in 2021, then I guess I am leaving.

I can't be spending 30mins on the phone everytime my bank wants me to confirm a transaction.