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Can't reply to British Gas Number?

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sburt101
Newbie
Posts: 2
Registered: ‎05-11-2019

Can't reply to British Gas Number?

Hi,

 

Does anyone know why I can't reply to British Gas texts? I needed to update my meter reads but when I try text the number back as requested by BG the message fails to send. 

 

The number is 60023

 

Cheers, 

 

Sam. 

4 REPLIES 4
Moderator
Moderator
Posts: 19,850
Thanks: 3,542
Fixes: 368
Registered: ‎06-04-2007

Re: Can't reply to British Gas Number?

Fix

Currently Plusnet don't support short code texts except for switching provider.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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sburt101
Newbie
Posts: 2
Registered: ‎05-11-2019

Re: Can't reply to British Gas Number?

Ah fair enough, is there any plans to support this in future? 

8BKA
Pro
Posts: 343
Thanks: 112
Fixes: 5
Registered: ‎01-12-2016

Re: Can't reply to British Gas Number?

Welcome  sburt101 

If you do a search on " short text codes " there are many posts

I would not hold my breath

 

Brian A

Plusnet Help Team
Plusnet Help Team
Posts: 778
Thanks: 103
Fixes: 43
Registered: ‎23-01-2018

Re: Can't reply to British Gas Number?

Hi @sburt101

 

We're really sorry for any inconvenience caused but as the other users have reported, we have limited shortcode availability at this time. We are unable to provide any further information regarding this query. 

 

However, if there is anything else we may assist you with, please feel free to get back in touch as we are more than happy to help. 

 

Kind regards

 

Ollie 

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team