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Can't receive calls/texts

pjex
Newbie
Posts: 4
Registered: ‎17-08-2018

Can't receive calls/texts

Phone can't receive any calls/texts today, outgoing for both is fine.  Have tried the obvious, restart phone (iphone SE), remove SIM and put back in and checked handset is ok by putting another SIM in it which works fine.

 

Any suggestions as a mobile being unable to receive is a bit of an issue?

12 REPLIES 12
lukeyna
Newbie
Posts: 2
Registered: ‎11-10-2021

Re: Can't receive calls/texts

Same here, did you find a fix for it?
pjex
Newbie
Posts: 4
Registered: ‎17-08-2018

Re: Can't receive calls/texts

Not yet, odd as we have 2 Plusnet mobiles and one works fine, swapped SIMs and problem follows the SIM so account not handset related.
Gazz90
Newbie
Posts: 1
Registered: ‎11-10-2021

Re: Can't receive calls/texts

Been having this problem since 11am, same problem as pjex, can send messages and calls out but can't receive messages and calls, calls go to voice mail. Tried the same obvious as pjex, reinstalled/updated the message app, tried new message apps still the same problem.

lukeyna
Newbie
Posts: 2
Registered: ‎11-10-2021

Re: Can't receive calls/texts

I spoke to customer services about half an hour ago, its an issue they are aware of and trying to fix now, no indication given about how long it will take or what the issue is.
Jason1970
Newbie
Posts: 1
Registered: ‎12-10-2021

Re: Can't receive calls/texts

My son and i are both with Plusnet, my son cant receive calls and txts as well as of yesterday, done all the basics, reset network etc..still not working 

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Can't receive calls/texts

Hi everybody. I'm sorry to see you're having issues with your mobile.

If anybody's still experiencing a problem, PM me your mobile number and we'll be happy to take a closer look.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Leftyonline
Newbie
Posts: 2
Registered: ‎13-10-2021

Re: Can't receive calls/texts

I can't receive texts on my phone but can send them . Can't pm anyone for some reason either
Leftyonline
Newbie
Posts: 2
Registered: ‎13-10-2021

Re: Can't receive calls/texts

Managed to send a pm so that's good 🙂
Paulboblet
Newbie
Posts: 2
Thanks: 1
Registered: ‎13-10-2021

Re: Can't receive calls/texts

I still have this problem but can't seem to send a private message.
Joyce2
Newbie
Posts: 1
Registered: ‎14-10-2021

Re: Can't receive calls/texts

Hi I can't receive any calls or text
Also I can't even phone out for help as it says not registered on network
Please help [Removed]

 

 

Moderators Note: Personal information removed

debtay1
Newbie
Posts: 1
Registered: ‎16-10-2021

Re: Can't receive calls/texts

Hi, I'm still having this problem. I can make calls but anytime someone tries to call me it just cuts off without connecting, even though I have a full signal on my phone. Any update on a fix?

Paulboblet
Newbie
Posts: 2
Thanks: 1
Registered: ‎13-10-2021

Re: Can't receive calls/texts

I don't know why they haven't posted the fix, I got sorted on Friday. Go into network operator settings turn off automatic selection, select another operator such as O2 or Vodafone, this will disconnect you from Plusnet. Then select Plusnet 4g. Then all my SMS arrived and I could receive calls. Hope that works for you