Can't receive calls only
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Can't receive calls only
19-12-2017 4:07 PM - edited 19-12-2017 4:08 PM
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I've recently changed phones and when I transferred my SIM everything worked fine apart from recieving calls. I tried my SIM in my old phone and had the same issue. I phoned up customer service and ran through some checks and they decided to send me a replacement SIM. The replacement SIM has the exact same problem (in both phones). I'm not sure what to do?
Re: Can't receive calls only
19-12-2017 4:16 PM
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Hi @RA13, thanks for getting in touch!
It's very unusual that this worked in a different phone, and now doesn't work in your new handset.
As far as you're aware, does this happen everywhere or only in certain locations?
Does this issue only occur when you're connected to 4G?
Thank you
-Oli
Re: Can't receive calls only
19-12-2017 4:23 PM
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I've tried it at home and once at a restaurant about 5 miles from my house, same problem both times. Also I've only connected to WiFi so can't say anything about 4g.
Re: Can't receive calls only
19-12-2017 4:26 PM
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Thank you!
From your keypad, could you try and dial '#21#' please?
This is a code designed to stop calls being forwarded straight to voicemail.
Thanks
-Oli
Re: Can't receive calls only
19-12-2017 4:29 PM
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Just tried that, issue still remains.
Re: Can't receive calls only
19-12-2017 4:42 PM
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Thank you for trying!
I think it's best if I access your account so I can check everything looks okay on there.
Please send me a private message (You can find the option to do this by clicking onto my profile) with your mobile number so we can begin security
Thank you
-Oli
Re: Can't receive calls only
26-01-2018 9:34 PM
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Did this get resolved
Re: Can't receive calls only
26-01-2018 9:52 PM
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Yes this was resolved although it just randomly started working so I still don't know the cause
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