Can't make or receive calls

Jennh · ‎13-01-2023

Hi,

The service went down in my area due to maintenance a couple of weeks before Christmas. No one in Taunton could make calls for a few days. Most other phones now work fine however mine hasn't gone back to normal.

I can make calls over WhatsApp and send/receive texts. My phone shows full signal and I can use 4G etc. The only thing that doesn't work is I can't make/receive phone calls.

If would be really good to know how to fix this.

Thanks,
Jenny

Townman · ‎22-08-2007

Hi Jenny,

A warm welcome to the forums. As a first step, take look here - https://coverage.ee.co.uk/coverage/ee - to see if there is a known issue which is till being worked on.

Does your phone work fine in other locations?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.