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Can't make or receive calls abroad

bomazu
Newbie
Posts: 4
Registered: ‎08-01-2019

Can't make or receive calls abroad

Hi. I am currently in Tunisia.
I used my phone when I arrived no problem to make a call back to the UK. My smart cap limit was reached. I asked family back in the UK to call Plusnet and top up my phone with more cedit. It had been toped up and I had a text to confirm this yesterday.
However now I can not sent or receive any calls or texts, despite having credit. My phone shows that I have a signal, using the Orange network. Apparently when my phone is being called from the UK it is showing as busy. I am receiving notifications throughout the day that I have voice mail but can not listen to them.

What can I do about this?
8 REPLIES 8
Plusnet Alumni (retired) Dumbledore
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Can't make or receive calls abroad

Hello @bomazu I am deeply sorry to hear you are unable to use your mobile services.

 

Can you please switch off your mobile device, remove your SIM card for a minute and pop it back in.

 

If you are still experiencing issues with using your services. Can you please private message me the following details:-

 

- Your full name

- Your full home address, including your postcode

- Your mobile number

 

Kind regards,

 

- Wakas

If this post resolved your issue please click the 'This fixed my problem' button
 Wakas Hussain
 Plusnet Help Team
Superuser
Superuser
Posts: 7,674
Thanks: 1,455
Fixes: 92
Registered: ‎30-07-2007

Re: Can't make or receive calls abroad

bomazu
Newbie
Posts: 4
Registered: ‎08-01-2019

Re: Can't make or receive calls abroad

Thanks for the reply. That seems to be it! So you reach your smartcap then plusnet cut of your phone.

I'm hoping I can figure out a way to get things rolling again while I'm still abroad and without the ability to use my phone for calls and texts.
Superuser
Superuser
Posts: 7,674
Thanks: 1,455
Fixes: 92
Registered: ‎30-07-2007

Re: Can't make or receive calls abroad

Have you tried Wakas suggestion of removing and replacing the SIM card. I believe that can reset some settings on the SIm card.

bomazu
Newbie
Posts: 4
Registered: ‎08-01-2019

Re: Can't make or receive calls abroad

Yeah, I'd already tried it this morning before it was suggested to me.

Didn't help Sad
Plusnet Help Team
Plusnet Help Team
Posts: 14,809
Thanks: 4,584
Fixes: 761
Registered: ‎21-04-2017

Re: Can't make or receive calls abroad

Sorry to hear you're having issues roaming.

If you can PM me your mobile number I'll be happy to look into this for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
bomazu
Newbie
Posts: 4
Registered: ‎08-01-2019

Re: Can't make or receive calls abroad

Pm sent
Plusnet Alumni (retired) Dumbledore
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Can't make or receive calls abroad

Hello @bomazu

 

I have responded to your PM.

 

Many thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Wakas Hussain
 Plusnet Help Team