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Can’t make international calls

ryanemptage
Newbie
Posts: 2
Registered: ‎11-05-2023

Can’t make international calls

I’m unable to make international calls even though I’ve paid off the smart cap and have a confirmation text from plusnet to confirm the smart cap is reset. I’m in Mexico and have good service and Wi-Fi.

It just doesn’t connect and ends the call.
9 REPLIES 9
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,885
Thanks: 883
Fixes: 221
Registered: ‎27-04-2007

Re: Can’t make international calls

Hi there, I'm sorry you're still having problems making calls after resetting the smart cap. That can't be nice when being so far away from home. 

 

I've sent you a PM over asking for some details so please reply back to that when you can, it would be a good idea to drop another reply back onto this post too. 

 

Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
ryanemptage
Newbie
Posts: 2
Registered: ‎11-05-2023

Re: Can’t make international calls

Thanks Adam. Have replied to your PM.
cityman
Newbie
Posts: 1
Registered: ‎26-06-2023

Re: Can’t make international calls

Hello! Was there any resolution here? I am exactly in the same situation. I am outside UK, exceeded my SMART cap, topped up the account with £100 but no change to service (i.e. still blocked!). PN folks can somebody help?

Thanks

Amit

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,927
Thanks: 1,536
Fixes: 480
Registered: ‎01-01-2012

Re: Can’t make international calls

Hi @cityman 

I'm really sorry to hear you're unable to make international calls.

I'll send you a PM shortly asking for some more info

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
myron7
Newbie
Posts: 3
Registered: ‎28-06-2023

Re: Can’t make international calls

Hi,

After hitting my smart cap in turkey two of my phones are not working now. Could you please help me?

James30
Plusnet Help Team
Plusnet Help Team
Posts: 413
Thanks: 142
Fixes: 26
Registered: ‎19-04-2023

Re: Can’t make international calls

@myron7  - Hiya, would you mind sending me a DM with your mobile number and I'll have a gander, cheers

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team
myron7
Newbie
Posts: 3
Registered: ‎28-06-2023

Re: Can’t make international calls

done. message sent

myron7
Newbie
Posts: 3
Registered: ‎28-06-2023

Re: Can’t make international calls

Hi,

I have sent you 3 PM's. Could you please confirm you received them?

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,931
Thanks: 417
Fixes: 98
Registered: ‎22-01-2018

Re: Can’t make international calls

How odd @myron7, I can't see one. 

 

I have messaged you myself directly, let me know if you can see it in your message box!

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team